FAQs
List of all FAQs added by our support staff. You will find the answers of most of your questions else you can contact us and we will try to add your query as FAQ here so others can learn about it too.
Question: Can I Return my registered Barcode?
Answer: Due to the nature of the product (i.e. web-based digital images), we regret that we are unable to offer any refund after registration. Once the customer has received their Barcodes, we are forced to mark those Barcodes from our database as “USED” in order to assure that there will be no duplication. We would not be able to guarantee that the Barcodes being returned have not been used or will never be used since the client already has the Barcodes sent through email. Using or having such barcodes in the market will cause very difficult situation for the genuine registrations which may be using barcodes pre-printed on several thousands of their products. That is why NO Returns after registration.
Thu, May 9, 2024 10:34 AMQuestion: Company name on GS1 Database
Answer: Please remember that, we as a Barcode re-seller, our codes will only show up on the GS1 database in the name of the original company which purchased the codes back in the day and not in your personal or company name. If your retailer require direct GS1 membership, you will need to register directly with GS1 South Africa, however please note that for the majority of retailers this isn't required.
Thu, May 9, 2024 10:17 AMQuestion: Barcode Printing
Answer: Different suppliers may have their specific requirements for printed Barcodes. We print and supply you with high-quality labels printed to the exact specifications needed by Takealot / Amazon etc. So please specify your requirements at the time of placing a print order.
Thu, May 9, 2024 10:14 AMQuestion: What is EAN stands for?
Answer: EAN stands for "European Article Number". It is also called as "International Article Number"
Sun, Jan 26, 2020 8:04 PMQuestion: What do I do with my barcodes?
Answer: After you order the barcode you automatically receive your barcode numbers, graphics, and Certificate of Authenticity. We register the EAN-13 barcodes to your company and assign the EAN-13 barcode to your product.
Sun, Jan 26, 2020 7:58 PMQuestion: What are the requirements to get barcodes?
Answer: You will need to upload soft copy of your company's Certificate of Incorporation or Certificate of Registration. 1) Name of Product 2) Description of Product (Size, Weight, etc.)
Sun, Jan 26, 2020 7:55 PMQuestion: I need labels! What do I do?
Answer: Please contact LABEL MAN. Through email label-man@live.com or through Tel: +267 3911787 during office hours. Monday to Friday from 8:30am to 4:30pm For all your requirements for Barcodes and Label printing.
Sun, Jan 26, 2020 7:49 PMQuestion: Will my Bar Code be scannable?
Answer: Yes. We provide a high-resolution graphic that you can insert into your packaging graphics.
Sun, Jan 26, 2020 7:44 PMQuestion: Do I need to pay a renewal fee?
Answer: No, There is no renewal fee.
Sun, Jan 26, 2020 7:43 PMQuestion: Will my Bar Code ever expire?
Answer: No, your bar code will never expire. We only charge a one-time fee.
Sun, Jan 26, 2020 7:42 PMQuestion: What countries will these Bar Codes work in?
Answer: EAN-13 registered barcodes will work in all countries around the globe.
Sun, Jan 26, 2020 7:41 PMQuestion: Will my Bar Code work for every product?
Answer: Yes, every product sold in Wholesale and retail supermarket needs a barcode.
Sun, Jan 26, 2020 7:39 PMQuestion: Why doesn’t my product show up on my Smart Phone?
Answer: Until you upload your product information to Amazon, Google Merchant or another database that ties in directly to these Barcode Scanning Applications, your information will not appear. The default for Red Laser is to pull from the GS1s database showing the prefix holder’s name. You can add your product info to the Red Laser and Shop Savvy Database.
Sun, Jan 26, 2020 7:38 PMQuestion: Do I get a GLN?
Answer: We own the GLN (Global Location Number) for each of our prefixes. We issue barcodes from this GLN.
Sun, Jan 26, 2020 7:36 PMQuestion: How many Bar Codes do I need?
Answer: You need to register as many barcodes as you have products or variations of products. If you are selling soft drinks, you would need one for the 330ml bottle, 500ml bottle, the six or twelve-packs, and each of different flavor. Every variation needs a unique barcode.
Sun, Jan 26, 2020 7:34 PMQuestion: How does a Bar Code work?
Answer: When you sell your products to a wholesaler or retailer, they will have you fill out a product information sheet. One of the things that you put on that sheet, is your company and product information including the registered EAN-13 code number. Then, the wholesaler or retailer enters this information in their information systems computer. The cashier scans your item and the information comes up. Every time an item is scanned and sold, it deducts the number of items sold from their inventory.
Sun, Jan 26, 2020 7:29 PMQuestion: What is a Bar Code?
Answer: A bar code, EAN-13 is a unique 13-digit code that allows Wholesalers and Retailers to track the sales of your product. This allows them to manage inventory and to sell your products at their Point of Sales Systems
Sun, Jan 26, 2020 7:26 PM